To request a refund, please send an email to support@drinkrau.com with your name, order confirmation number and reason for the request, within 30 days of receiving your shipment.To be eligible for a return, goods must be returned unopened with seal intact.Once we approve your refund request, you'll receive an email notification.Refunds typically take between 2-3 business days to reflect back on to your bank account.

help center

Q: How do I mix the product?

Mix with 8oz of warm/hot water, milk, or milk alternative - or boost your favorite smoothie or superfood dessert. If you prefer cold water/milk or milk alternative we highly suggest you use a handheld frother.Tear. Mix. Enjoy.

frequently asked questions

How do I mix the product?

Mix with 8oz of warm/hot water, milk, or milk alternative - or boost your favorite smoothie or superfood dessert.

If you prefer cold water/milk or milk alternative we highly suggest you use a handheld frother.

Tear. Mix. Enjoy.

Are your products Vegan?

Yes, all of our products are 100% Vegan.

How long does it take to ship my order?

Product will ship within 1-2 business days of order placement. Please check your confirmation email for shipping time estimates.

How can I track my order?

You will receive a confirmation email once your order has been placed and then again once your package has shipped. The second email will contain tracking information that you will need to track order. For any additional questions, please contact support@drinkrau.com

How do I store product?

We recommend storing Rau products at room temperature in a dark, dry location (ex: pantry). Avoid storing in direct sunlight.

Can I premix and drink later?

Yes, feel free to mix and store in refrigeration. We recommend consuming within 1-2 days after mixing.

Returns and Refunds

To request a refund, please send an email to support@drinkrau.com with your name, order confirmation number and reason for the request, within 30 days of receiving your shipment.
To be eligible for a return, goods must be returned unopened with seal intact.
Once we approve your refund request, you'll receive an email notification.
Refunds typically take between 2-3 business days to reflect back on to your bank account.

How do I manage, cancel, or update my subscription?

You can sign in and manage your subscription by clicking on the person icon in top right corner of homepage.
In order to adjust quantity, or frequency simply log into your account and select "Manage Subscriptions".
To skip a delivery, log into your account and select "Manage Subscriptions".
To cancel subscription, log into your account, select "Manage Subscriptions and click "Cancel", and select a reason for canceling your subscription.

I placed an order by accident, how can I cancel it?

If you placed an order by mistake, please contact us immediately at support@drinkrau.com to resolve the issue. We will try our best to cancel the order before it enters the processing phase. If the order ships, you will need to return package unopened with the seal intact within 30 days. Opened packages are not eligible for returns.